House Clearance Camden Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Camden provides house clearance and waste collection services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or organisation booking or receiving the services.

Services means any house clearance, waste removal, rubbish collection, transportation, loading, unloading or related services carried out by us.

Property means the premises, building, land or location where the services are to be carried out.

Waste means any items, materials, rubbish or belongings that the customer requests us to remove as part of the services.

We, us, our means House Clearance Camden, the service provider.

2. Scope of Services

We provide house clearance and waste collection services, including the removal, loading and transportation of unwanted items from domestic and commercial properties. The precise scope of each job will be agreed during the booking process and confirmed in writing where possible.

Unless expressly agreed in advance, our services do not include: dismantling of fixtures that require specialist trades, electrical or gas disconnection, removal of hazardous or prohibited waste, structural works, deep cleaning or repairs to the property.

We reserve the right to refuse to handle any items that we believe may pose a health and safety risk, are illegal to transport or dispose of, or fall outside the agreed scope.

3. Booking Process

Bookings may be made by telephone, email or other agreed communication channels. When you contact us, we will usually request information about the property, access arrangements, volume and type of waste, and any special requirements.

We may provide an estimate based on your description of the job. In some cases, a site visit or inspection may be required before a final quote is confirmed. All estimates are provided in good faith but are not binding if the information supplied is incomplete or inaccurate.

Your booking is confirmed once you have accepted our quote or estimate and we have acknowledged your acceptance, and where applicable, once any required deposit has been received. We reserve the right to decline any booking at our discretion.

You are responsible for ensuring that the person making the booking has the authority to act on behalf of the property owner, landlord, tenant, business or organisation, as relevant.

4. Access and Customer Obligations

You must ensure that we have safe, reasonable and lawful access to the property at the agreed date and time. This includes access for our vehicles, staff and any necessary equipment.

You must ensure that parking is arranged where required and that any permits, permissions or authorisations are in place before our arrival. Any parking charges, congestion charges, tolls or associated costs incurred while providing the services may be added to your invoice.

You must clearly identify the items and waste that are to be removed. If there are any items that must not be removed, you must make this clear in advance and ensure that they are separated or clearly marked.

You confirm that you are either the owner of the items and waste to be removed or have full authority from the owner to authorise their removal and disposal.

5. Estimates, Quotes and Pricing

Prices are normally based on factors such as the volume and type of waste, weight, labour time, access conditions, and disposal or recycling charges. We may provide either a fixed quote or a range estimate depending on the information available.

Where we provide a fixed quote in writing, this will be honoured unless material facts were withheld or misrepresented, or the job proves to be significantly different from what was described during the booking process.

If on arrival the job is substantially larger, more complex, or involves items not previously disclosed, we may revise the price. If we are unable to agree a revised price with you, we may cancel the service and charge a call-out fee to cover our costs.

All prices are given in pounds sterling and may be subject to applicable taxes. Any additional charges, such as for heavy loads, special handling, or restricted access, will be explained to you as far as reasonably possible before work begins.

6. Payments

Unless otherwise agreed in writing, payment is due in full on completion of the services on the day of the job. We may accept various payment methods, such as cash, bank transfer or card payment. The available options will be advised at the time of booking.

We may, at our discretion, require full or partial payment in advance, especially for large jobs, commercial customers, or where special disposal arrangements are necessary.

If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate applicable under UK law, accruing daily until payment is received in full. We may also recover any reasonable costs incurred in seeking to collect overdue sums, including legal and debt recovery costs.

Title to any waste or items removed passes to us only once we have received full payment for the services, unless otherwise agreed.

7. Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us notice. The amount of notice required and any applicable charges are set out below.

If you cancel more than 48 hours before the scheduled start time, no cancellation fee will normally apply, and any deposit paid may be refunded or applied to a future booking at our discretion.

If you cancel between 24 and 48 hours before the scheduled start time, we may charge a cancellation fee to cover our administrative costs and lost opportunity. This fee will usually be a reasonable percentage of the agreed price.

If you cancel less than 24 hours before the scheduled start time, fail to provide access, or are not present where your presence is required to identify items or authorise work, we may treat this as a late cancellation and charge up to the full quoted price.

We will use reasonable endeavours to perform the services on the agreed date and time. However, we may need to reschedule in the event of unforeseen circumstances such as vehicle breakdown, severe weather, staff illness or other events beyond our reasonable control. In such cases, we will inform you as soon as practicable and arrange a new time. We will not be liable for any resulting loss or inconvenience, provided we act reasonably.

8. Waste Types and Prohibited Items

Our services are intended for general household and commercial waste, furniture, appliances and other non-hazardous items. Certain items are restricted or prohibited due to safety or regulatory requirements.

We do not normally remove hazardous waste such as asbestos, chemicals, solvents, medical waste, pressurised containers, gas bottles, explosives, or any other materials classified as hazardous under UK law, unless expressly agreed and arranged in advance.

We may also refuse to remove items that are excessively soiled, infested, or otherwise dangerous to handle without appropriate specialist measures.

If prohibited items are discovered during the job that were not declared at the time of booking, we may decline to remove them and may charge an additional fee for time spent or for any necessary specialist advice or handling, if agreed.

9. Waste Handling and Environmental Compliance

We are committed to lawful and responsible waste management in accordance with relevant UK waste regulations and environmental legislation.

All waste collected as part of our services will be transported and disposed of at licensed facilities or recycling centres, or otherwise handled in accordance with the applicable law. We will use reasonable efforts to separate recyclable materials where practical and economically viable.

By using our services, you acknowledge your duty of care in relation to waste and agree to cooperate with us to ensure that waste is correctly described and presented. You must not request us to dispose of waste unlawfully or in a manner that breaches regulations.

We may keep records of collections, including waste transfer notes or similar documentation, as required by law. Where appropriate, we may provide you with copies of relevant documents upon request.

10. Customer Property and Preparation

You are responsible for preparing the property for clearance. This may include gathering items in accessible locations, ensuring fragile items are identified, and clearly separating items to be kept from those to be removed.

We cannot be held responsible if items are removed that you intended to keep but did not clearly identify or separate. You must check areas such as drawers, cupboards, lofts and outbuildings before we commence work.

If we are asked to enter lofts, cellars, or other confined spaces, this will be subject to our health and safety assessment. We may decline to work in areas we deem unsafe.

11. Liability and Limitations

We will exercise reasonable care and skill in providing the services. However, our liability is limited as set out in this section.

We are not liable for normal wear and tear, minor scuffs or marks that may occur during the removal of large or heavy items through tight spaces, provided we act with reasonable care. You are responsible for protecting floors, walls and fixtures if you have particular concerns.

We are not liable for loss or damage arising from inaccurate information you provide, inadequate access, unsafe conditions at the property, or instructions given by you or your representatives that we reasonably follow.

To the fullest extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with the services shall not exceed the total price paid or payable for the specific job that gave rise to the claim.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded under UK law.

We shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or similar losses, whether arising in contract, tort or otherwise.

12. Complaints and Disputes

If you have any concerns or complaints about our services, you should notify us as soon as reasonably possible, and in any event within a reasonable time after the issue arises. We will investigate and aim to resolve complaints promptly and fairly.

Where appropriate, we may request further information, photographs or access to the property to assess the issue. You agree to cooperate with any reasonable requests that assist in resolving the matter.

13. Data Protection and Privacy

We may collect and process personal data such as your name, contact details, property address and payment information for the purpose of providing our services, managing bookings, and complying with legal obligations.

We will handle personal data in accordance with applicable data protection laws and will take reasonable measures to keep your information secure. We will not sell your personal data to third parties. We may share information with our staff, contractors, or service providers where necessary to deliver the services or as required by law.

14. Force Majeure

We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, accidents, fire, flood, strikes, lockouts, transport disruption, or actions of public authorities.

If a force majeure event occurs, we will inform you as soon as reasonably possible and take reasonable steps to minimise the impact. We may suspend or reschedule the services where necessary.

15. Amendments to Terms

We may update or amend these Terms and Conditions from time to time. Any changes will normally apply to bookings made after the updated terms have been published or provided to you. The terms in force at the time of your booking will usually govern our agreement in relation to that particular job.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By proceeding with a booking or allowing work to begin, you confirm that you have read, understood and agree to these Terms and Conditions.